Shipping & Returns Policy

DOMESTIC SHIPPING POLICY

American Hats LLC will make every available effort to ensure that we ship to our customers in a timely fashion. Typically, once an order has been placed, 2-3 business days are required to process and ship the order. Some orders do not require a 2-3 business day processing time, you may find that your particular order is processed and shipped the same day. However, you should plan on adding 2-3 business days for order processing to any expected delivery time. You will be notified once your order has been completed and shipped. In the event your order cannot be fulfilled, or if more time is required to process and ship your order, you will be notified as soon as possible.

All shipping is done through UPS using commercial ground shipping. We have chosen this method based on the quickness, and reliability of delivery. This method tends to result in 1-2 days of transit if you are located as far as Tenn., ILL., or Ala. Further west of Tenn., ILL, and Ala. typically requires transit times of 3-5 days. We have also begun using USPS. USPS shipping times are largely the same but may be slower by one day.

Our factory is located in Philadelphia, PA. Presently, we only ship from this location. In the event that you have ordered items that cannot be shipped together, we may ship the items separately. You must include a complete and valid physical street address in all orders placed with American Hats LLC. We DO NOT ship to P.O. Boxes.

We offer flat rate shipping service and all product orders (excluding shipping and taxes) over $250 ship for free. Our flat rate service is based on your location. Our factory is located in Philadelphia, therefore, areas closest to our factory will take less time to ship and will cost less. The closest areas are designated Zone 1, the furthest are Zones 5 & 6. Please note that Zone 6 is not eligible for our free shipping over $250 promotion.

Flat rate prices

Zone                                    Shipping Cost

1                                                 $10

2                                                 $10

3                                                 $12

4                                                 $15

5                                                 $18

6                                                 $25

 

 

INTERNATIONAL SHIPPING

Currently, we do not provide international shipping on a large scale basis. We ask that individuals interested in buying hats from American Hats LLC contact us directly at (info@americanhatsllc.com) to discuss shipping costs and arrangements. We plan to offer shipping to all international customers in the future. However, due to the expense of international shipping and the difficulty of providing a seamless customer experience (the complexity of returns, delivery, and fraud), we have chosen to hold off on large scale international shipping until we identify an efficient, trustworthy, and reasonably priced international shipper.

 

RETURN POLICY

Please alert us immediately to all issues regarding shipping problems and damage to merchandise. All returns must be made within 30 days of delivery for full refund. Returns made after 30 days are available for store credit ONLY! Items returned due to wrong size are eligible for exchange only. All products must be in their original condition to effectuate a valid return. In this case, “original condition,” means unworn with all original tags attached.

In the event you need to return a purchase, please first contact us at www.americanhatsllc.com, and alert us as to the issue or need for the return. It is imperative that you include all of your information in the email so we can begin to expedite the return or exchange process as quickly as possible. After contacting us, please cover the original shipping label with a return label and return it to us in the original box received. Please understand that you ship at your own risk. It is strongly recommended that you ship your package using a reputable shipper (i.e. UPS, FedEx, or USPS), and purchase tracking and insurance. We WILL NOT accept returns or exchanges for worn purchases, used purchases, or purchases which have been damaged or altered. This includes items that have been washed, professionally cleaned, professionally altered, or broken. The removal of the American Hats LLC label or any accompanying price tags meets the requirements of the hat being worn, and therefore, disqualifies you from receiving any relief under this return policy. We are not responsible for any item that we did not receive or that is not returned in accordance with the terms of this return policy. We WILL NOT process returns or exchanges for merchandise purchased from other vendors. If you did not purchase your hat directly from www.americanhatsllc.com, we will not accept a return or exchange.

If a return is made within 30 days, and upon inspection of the product it is revealed that an error was made on our part, a credit for full refund will be processed on the credit card used for the original purchase. This “full refund” credit will include the initial shipping costs. Please allow 14 days after receipt for processing your refund. We do not control the rate at which a credit will post to your account. Please allow an appropriate amount of time for your refund to post both to your account and to your billing statement.

This return and refund policy applies to retail purchases only. Wholesale customers will only receive an exchange for purchases. Absolutely NO refunds will be given to Wholesale customers!